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Terms & Conditions

Corkys Den Teepees and other goods are supplied by:

Spotty Fox Ltd T/as Corkys Den
Unit 24
Widnes Business Park
Waterside Lane
Widnes
Cheshire WA8 8UD

Tel: 0151 420 3648
Email: info@corkysden.com
Web: www.corkysden.com

Any order from a customer placed with Corkys Den is deemed to constitute acceptance of the following terms and conditions. We reserve the right to update our Terms and Conditions and content on our website without any prior notice.

Terms of Sale

By placing an order, you are agreeing to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
To order your teepee or other products, please use the online basket facility that we have set up for your convenience and chose your preferred payment method. We can also take payment over the phone if this is more convenient for you. We reserve the right to refuse your order if deemed necessary.
Once your order is placed, a confirmation email will be emailed to you. The address to which we ship will be the one that is used on the order form unless you request otherwise.
Please feel free to email with any enquiries but be aware that emails sent over the weekend / holidays may not get a response until the next working day.

A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
To contract with www.corkysden.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us or valid PayPal account. We retain the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.corkysden.com or may in some cases be a third party.
Where a contract is made with a third party, www.corkysden.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card / PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Sales & Promotions

Corkys Den reserve the right to run sales and promotions at any time throughout the year.
On becoming a customer and subscribing to our mailing list you agree to receive our emails regarding future promotions and updates.
Please note that we are not able to offer promotional discounts in retrospect for previously purchased products.
The price you pay at the time of ordering is the price you are happy and agree to pay at that time for your product and we will not refund price differences if the product you have purchased at a higher price is reduced to a lower price during a future sale or promotion.
In the unlikely event that our company has failed you in providing you with the goods you ordered in the time scales provided and at the price you agreed to pay, we will offer you a good will gesture, but under no other circumstance are these given.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment & Security

Payment is accepted via credit cards & PayPal and payment is taken in full at the time of ordering unless a payment plan is set up. Once your order has been placed it will be confirmed via email.
All transactions are secure by SSL. We use Sage Pay to collect and process transactions information. For more details please visit: www.sagepay.co.uk/policies/security-policy

Please note items will not be shipped until full payment has been completed.

​Delivery

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
We offer worldwide shipping. Please add your desired item to the basket and proceed to checkout where you will be quoted for a delivery charge for your area. For most of mainland UK, we book on a next day delivery service and will need to be signed for. Please note that, unfortunately there are times that teepees and other products we ship could take more than 1 business day to deliver (UK mainland) depending on weather conditions, time of the year and courier. Please feel free to get in touch and check the progress of your order. If you require your goods urgently, please contact us and we will try our best to help. From time to time we attend suppliers / trade shows and other events which may delay dispatch times. Please refer to product description for any special delivery announcements. Customs and Import charges are the responsibility of the buyer and may vary from country to country.

Returns Policy

All our items are made with love and with lots of attention to detail, to create products to the highest quality that you will love. However, If your handmade item is damaged or faulty on arrival we are happy to fully resolve for you.
Bespoke and personalised orders are exempt from any cancellation rights under the distance selling regulations. Therefore, we are not able to refund or accept a return of your goods if your item is a custom-made personalised order which is not faulty. We also do not offer refunds due to consumers no longer wanting their item.
Please note if an item is returned and not faulty we will not be liable for the postage costs. In the event of a refund please note that refunds will only be made upon receipt of the faulty item.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


Website

Corkys Den owns and operates this Website. This document governs your relationship with www.corkysden.com (“Website”) / Corkys Den. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service and may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the “Linked Sites”), which are not operated by www.corkysden.com, and therefore www.corkysden.com has no control over the Linked Sites. www.corkysden.com accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.corkysden.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.corkysden.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Disclaimer as to ownership of trade marks, images of personalities and third-party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.corkysden.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.corkysden.com.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.corkysden.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.corkysden.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Variation

www.corkysden.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at on our Privacy Page in more detail. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

We are committed to protecting customer privacy and as such all information is considered confidential and will not be sold or shared to third parties.

Indemnity

You agree to indemnify, defend and hold harmless www.corkysden.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.corkysden.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.corkysden.com