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FAQ

Frequently Asked Questions

Teepees

What size are the Teepees?

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What is the recommended age range for the teepees?

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Can we design our own?

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Is it easy to set up?

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Are they certifiec for Child Safety?

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Are your teepees flame retardant?

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can the teepees be washed?

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How does the teepee stay up? I am worried it will slip down the poles.

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Toy Boxes

What are the toy bo dimensions?

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Do the toy boxes come ready assembled?

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Can the cushion lid be washed/removed?

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Does it have soft closing hinges?

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General

I would like to order a product; how long will it take to arrive?

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I desperately need a product asap, can you help?

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Do you offer a Guarantee?

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Are you open to the public?

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Do you have a telephone number you can be contacted on?

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Will i need to be in to sign for the teepee / toybox when it arrives?

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I sent an email on Friday evening, but still havent had a reply and its now Sunday?

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Can i collect my teepee / toybox?

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I think my product may be faulty, what can I do?

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What can be expected from your customer service?

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